Our Mission
With a commitment to the success of our customers, our mission is to provide the highest quality benefits administration and exchange solutions for our broker partners and their clients. Our outstanding technology is delivered by our experienced and engaged associates who ensure customers are able to meet their goals as it pertains to benefit offerings. We’ve partnered with best-in-class health and ancillary insurance carriers and vendors that support and enhance the reputation of our broker partners that have entrusted their most valuable asset to us, our mutual clients.
Our Support Model
To ensure the proper guidance, communication and support to the broker community and their clients while configuring and implementing our benefit platform solutions, a dedicated Implementation Consultant is assigned to each group. Further, our experienced team of Technology Specialists, Account Managers and Customer Satisfaction Agents are available to you Monday through Friday 8 AM to 6 PM EDT. Our Service Teams use Customer Relationship Management tools and our Management Team utilizes daily, weekly and monthly matrix to ensure that service goals are attained.